Complaints Process
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At The Waiting Room, we are committed to providing professional healthcare services. We advocate for a patients right to access quality care. We support the Code of Health & Disability Services Consumer Rights. Under this code, you have the following rights:

Right 1

The right to be treated with respect.

Right 2

The right to freedom from discrimination, coercion, harassment, and exploitation.

Right 3

The right to dignity and independence.

Right 4

The right to services of an appropriate standard.

Right 5

The right to effective communication.

Right 6

The right to be fully informed.

Right 7

The right to make an informed choice and give informed consent.

Right 8

The right to support.

Right 9

Rights in respect of teaching or research.

Right 10

The right to complain.

We value your feedback. If you have any concerns or feedback you would like to provide, please feel free to contact us directly via email or by calling us. We will provide a written acknowledgement of receipt of your communication within 5 working days and a more thorough response within 10 working days. If you feel uncomfortable doing this please contact the Health and Disability commission for more help or guidance on how to make a complaint. They can be reached via Free-phone 0800 555 050 or via HDC Complaints process

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